It’s also possible that you won’t get to fly until the next day. This means that they must provide a meal and refreshment (possibly in the form of a meal voucher), and a couple of phone calls, should you require it. In the event that you are forced to wait for at least two hours prior to departure, Southwest must enforce your “right to care”. Now, if the new travel arrangements made by Southwest are good enough for you, you’re still likely to wait at the airport. If the airline rebooks you on a flight that’s not convenient for you, you may request a refund instead. Depending on seat availability, you may or may not depart immediately, if at all. Should Southwest not rebook you immediately, make the request yourself. Insist on getting a written document stating the cause of the cancellation.Īfter that, you must ask to be rerouted to your final destination as soon as possible. In that case, try to talk to an airline representative or the gate agents to know what the reason for the disruption is. This happens when the flight is canceled at the last minute. Sometimes, you won’t be warned about the cancellation until you’re at the airport. You will need both to prove that you are entitled to compensation and, possibly, a refund. The first thing you want to do is keep your travel documents, along with the receipts of the expenses that occurred as a result of the cancellation. What to do in case of Southwest flight cancellation? And if the rebooking is not convenient for your travel plans, you can request a flight cancellation refund instead. Know that even if Southwest sets up a rebooking on a different flight, you might still be eligible for compensation. If that’s the excuse the airline gives you when refusing to pay compensation, make sure to let them know about it. Note that “technical problems” and “mechanical issues” are NOT considered to be extraordinary circumstances by EU law. Medical emergency (passenger or crew falling sick, or coronavirus for example).ATC restrictions (air traffic control prevents the airline from operating the flight at the allocated time, or other air traffic control issues).Bad weather (or, more accurately “adverse weather condition”, such as snowstorm or dangerous winds).If you’re reading this when the epidemic struck, know that you’re not entitled to compensation if your flight was cancelled due to coronavirus (COVID-19). There are other requirements that you can read about in our post on cancelled flight compensation.ĭo not forget that flight cancellations are identical to delays in the fact that to be eligible, the cause of the disruption must have been within the airline’s control and not an extraordinary circumstance. For that, you need to have been notified of the cancellation less than 14 days prior to the day of the flight. You COULD, however, be entitled compensation under EC261. More often than not, the airline will do what it can to rebook you on the next flight so that you reach your destination as soon as possible despite the cancellation, provided that seats are available. With the Service app, you automatically claim compensation for flight cancellations. That being said, even though they are not forced to do so, Southwest may offer you compensation in the form of cash, voucher, or miles when they cancel your flight. It’s a mention that you’ll also find in Southwest’s contract of carriage. “Airlines do not guarantee their schedules”, they state. What are my passenger rights when Southwest cancels a flight?Īgain, the DOT doesn’t guarantee any protection for passengers whose flight was canceled in the US. But if your flight was canceled, you could get compensation in the form of cash, a voucher, or airline miles. It’s not only during the pandemic and extraordinary events like the storms in Florida that Southwest cancels flights. Southwest Flight Cancellation Compensation ![]() Understand what to do if you fell victim to a flight disruption with Southwest.Get the Service app to automatically recover money while traveling.Learn the rules for refunds and flight compensation with Southwest Airlines.In fact, the average traveler gets $300 back per year! ![]() With the Service app, you automatically recover money for your flight disruptions, be it cash, vouchers, or miles. We’ve already helped thousands of travelers just like you get the money they deserved. Service by ClaimCompass protects your air passenger rights against airlines that have no respect for it. ![]() In any case, you’ve come to the right place: we can help you recover money or get flight compensation for your late or canceled flight with Southwest Airlines, or any other flight disruption. Are you one of the many air passengers who experienced a flight cancellation with Southwest? Or a flight delay? Maybe your flight was overbooked and you were denied boarding?
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